About Us

We are a family business, still owned and run by the Roberts family, who are passionate about the levels of service and dedication delivered to our customers.
Our continued evolution is based on an ethos of flexibility and willingness to embrace change, together with an honest, open and ethical approach to all dealings with our customers, suppliers and colleagues.

Customer Service

We aim to continuously deliver unparalleled levels of flexible, friendly service to each customer throughout every aspect of our business; from customer service, sales, warehouse and dispatch to accounts,  our goal is just the same – to delight our customers.

We fully appreciate that any mistake costs time and money, so we work hard to ensure that we get things right first time, on time, every time.

Quality

We aim to delight our customers by providing quality products, outstanding levels of friendly, flexible service, attention to detail and value for money. Our task is to anticipate our customers’ needs, source and stock the appropriate products and deliver them as required on short lead times with a high degree of accuracy and reliability. Each element of this process is relatively simple, but the challenge comes from the high number of transactions, which must be completed on time, first time, without error for complete customer satisfaction to be achieved. To emphasise our commitment to this cause, we  hold an ISO9001 quality accreditation.

Environmental Responsibility

At RA Roberts we are committed to assessing and reducing the impact our business has on the environment. As part of this commitment we have implemented an environmental management system and have achieved ISO14001 accreditation.

For more information on how we are putting the earth 1st click here

Social Responsibility

Our company is founded on core family values of honesty, integrity, respect and equality. These values are at the heart of our business and we apply them in all our dealings with customers, colleagues, suppliers and the environment. As part of our dedication to the community, we regularly donate significant sums to local charities and even pay for our staff to work for a day for a charity organisation. As a company we wouldn’t treat anyone, be it customer or supplier in a way that we wouldn’t want to be treated ourselves…our mothers are very proud of us for that!